PRIVACY POLICY

Last Revision: Sept 30, 2024

This Privacy Policy explains how Rarefire Productions Pty Ltd ("we," "us," "our") collects, uses, and discloses your personal information when you use our website and services. It also outlines your privacy rights and how legal protections apply to you. By using our website or services, you consent to collecting and using your information as described in this policy.

COLLECTED INFORMATION

At Rarefire Productions, we collect various information to help us provide and improve our services. This includes:

Personal information: such as your name, email address, password, communications, payment details (including credit card information), shipping and billing addresses, purchase history, and other personal profile data.
Automatically Collected information: including your Internet Protocol (IP) address, login details, browser type, device type, connection information, and other relevant technical data.
Usage Data: including page response times, visit duration, page interaction information, and how you navigate away from specific pages.

You can revoke your consent for us to process your data at any time by contacting us at rarefire@mweb.com.

HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you:

Create an account or log in
Purchase products or services from our website
Engage in customer service communications or participate in surveys
Browse our website or use our services

This information is used to fulfil the specific purposes described in this policy.

WHY WE COLLECT YOUR INFORMATION

We collect both personal and non-personal data for the following purposes:
To provide, maintain, and operate our services effectively
To offer customer support and resolve issues
To communicate service-related notices and marketing promotions
To improve our website and services based on user data
To comply with legal obligations and applicable regulations

HOW WE STORE YOUR INFORMATION

We collect both personal and non-personal data for the following purposes:

To provide, maintain, and operate our services effectively
To offer customer support and resolve issues
To communicate service-related notices and marketing promotions
To improve our website and services based on user data
To comply with legal obligations and applicable regulations

HOW WE COMMUNICATE WITH YOU

We may contact you via email, phone, text messages, or postal mail to:

Confirm or update your account details
Provide customer support
Notify you of important changes or updates to our services
Send promotional materials or updates about our company
Collect fees or payments, resolve disputes, and enforce agreements

We may update this privacy policy from time to time. Any changes will be effective immediately upon posting on our website. In case of significant changes, we will notify you via email or through our website to keep you informed of how we collect, use, and disclose your information.

ACCESSING AND MANAGING YOUR PERSONAL DATA

You have the right to access, correct, amend, or delete any personal information we have about you.

If you have any requests or concerns regarding your data, don't hesitate to contact us at rarefire@mweb.co.za.